No smoking is permitted on the premises at any time, thank you. There will be a charge of £250 if there are any signs of smoking.
Your stay: We hope you enjoy your stay at Staar Escapes and find everything you need. We invite you to leave us a review in the Guest Book and on-line. If you do need anything please don’t hesitate to call Louise of Simply the Best on 07368540822. Thank you so much, the Staar Escapes team!
Keys: The keys for the patio doors and garden gate will be on the kitchen counter to the right of the sink. Please ensure that you return them here before you leave and before you return the two door keys to the keysafe outside (code 6521).
Electric Gate Remote Control: An orange and white remote control for the electric gates will be found together with the keys on the kitchen counter to the right of the sink. Press the orange button nearest the end of the remote control to open the gates remotely from either the outside or the inside. The gates close again automatically after a short while but will remain open if obstructed.
Emergency Keysafe: Located by the back gate (code 6002). Only to be used if you have locked yourself out. These keys MUST be returned immediately to this keysafe once entry has been regained and the other keys retrieved. There will be a callout charge of £50 should someone need to visit to resolve the situation.
WiFi Network: BTB-2JCG8R
WiFi Password: XNemCLm6DF6J3R
Boiler Tap: ***WARNING*** The left hand tap on the kitchen sink is a boiler tap so when the unit is turned on (see separate instructions) the water is dispensed at 98 degrees Centigrade! Please take extreme care to avoid scalding.
Kitchen Worktops: We have discovered that the kitchen worktops could be permanently damaged if hot items are placed directly on them, so we have obtained some worktop protectors. Please would you ensure that any hot items are not placed directly on the worktops? Many thanks!
Steps: Please be careful of the step in the hallway and the small step up into the apartment.
Heating Systems: The thermostat and controls for the main heating system is on the wall just to the right of the Boiler cupboard door. Should the boiler be off, turn the right hand control to the right to turn it on. On the thermostat for manual control just press the up or down arrows to select the temperature and the tick to activate. For programmable operation please see the NeoStat instructions elsewhere in this folder. Additionally there is underfloor heating and there are three wall thermostats, in the hallway, in the master bedroom and in bedroom 3. Again, these can be controlled manually. The left hand button turns the zone on and off. The right hand two small buttons set the temperature and the second from left small button activates that temperature. Full instructions for program operation are elsewhere in this folder. The towel rails operate off the Central Heating but also can be operated electrically if the central heating is off. Please ONLY use the electric for the towel rails if the central heating is off and turn off again as soon as finished with the rail.
Bedding: We hope you enjoy our Dreams Beds with Hypnos mattresses and Dorma bedding. If you need any additional bedding please let us know.
Help during your stay: If you need any assistance during your stay, please contact Louise of Simply the Best on 07368540822.
Minimising Fire Risk: Please ensure the following:-
– No smoking inside the apartment
– Do not overload electrical sockets
– Do not take any flammable substances into the apartment for use or storage.
– Please do not use candles, tea lights or indoor fireworks
– Please check, before leaving the apartment, or going to bed, that all electrical appliances (except those that are designed to be left on) are switched off at the socket.
– Keep any washing and towels etc, away from the cooker, heaters and radiators
– Never remove batteries from the smoke alarms
– Keep matches safe and away from children
– Please ensure that the fire escapes are kept clear and accessible at all times.
– Children under16 years of age should not be left unattended in the apartment at any time
– Please empty the bins regularly. It is our aim to provide a safe environment for our guests.
Fire safety and prevention is a joint responsibility and we thank you for your co-operation in maintaining a safe environment.
Ventilation: Please allow the apartment to be ventilated whenever you can to prevent a build up of condensation.
Damage and Spills: Accidents sometimes happen so please would you inform us of any damage or spills as soon as you can to ensure that it can be repaired or replaced as quickly as possible to ensure your continued enjoyment of the apartment and of those guests that follow.